Terms & Conditions
We value all of our clients at Tigermoth lighting and your purchasing experience is of the upmost importance to us. If you have worked with us before you will notice some variations from our normal policies and procedures, so please take the time to carefully read through our terms and conditions.
The legal bit
It is important that we all know where we stand and that’s where terms and conditions come in handy.
Purchasing from us you will undertake that all products are ordered for your own use and not for resale purposes.
As part of our company ethos, we will often go above and beyond to resolve any issues you have, so don’t hesitate to get in touch.
By placing an order, you agree to be bound to these terms and conditions. Please read these terms and conditions every time you place an order – they are subject to change without notice.
Tigermoth Lighting reserves the right to refuse to process a transaction for any reason at our sole discretion.
Payments are made at checkout via Shopify Pay.
All prices are in GBP (British Pounds Sterling) and include VAT. If you are buying from overseas, it is your responsibility to ensure that you have paid the correct taxes.
A payment is not deemed to have been received until it appears as cleared funds in our account. Orders will not be despatched until full payment has been received.
Cancellation and Returns
If you change your mind before we have despatched your order, you can call us or e-mail us to cancel your order and receive a full refund.
If you change your mind once you have received your light, you can return it to us for a refund or exchange within 14 calendar days. All you will need to pay is the outward carriage cost. To arrange a return, e-mail us at firstname.lastname@example.org quoting your order number, the reason for return, and whether you would like an exchange or refund. We will contact you to organise a courier pick-up.
You must return your light to us undamaged, unassembled, in its original packaging and in saleable condition to qualify for this offer.
If you adapt your light in any way (for example, if your electrician shortens the length of your flex), we cannot offer a return if you change your mind.
Returns for Damaged Goods
Please check your packages within 48 hours of receipt, prior to installation, and notify us immediately if there is any damage. E-mail us at email@example.com quoting your order number and explaining the problem. We will replace any broken lights or broken parts for free. If you do not notify us of any damage within 48 hours, you are deemed to have accepted the goods. Please take this into account when selecting a delivery date.
If your light is damaged after you receive it, it is your responsibility. We recommend that you keep it in its packaging in a safe place until it is due to be installed. If an accident does happen, for example you drop a crystal and break it, we will send you a replacement but we will have to charge you a nominal amount to cover our costs.
Our Next-Day service is currently only available for shipping within the UK, Jersey, Guernsey, IOM and Northern Ireland.
If you place an order before 3pm using our Next-Day service, we will dispatch the order next day. The timeline for delivery is usually 1-3 business days.
We will carefully pick, pack and ship your lighting through a trusted and fully traceable courier service. Once a parcel leaves our doors, we hand full responsibility to the courier to make sure your order arrives safely and in good order.
Your delivery costs will be calculated at the checkout stage based on a volumetric scale. All orders will be despatched on the next working day to the address provided at checkout. Please ensure someone is available to take delivery.
Your tracking information will be sent to the email address provided when placing your order, if you wish to amend your shipping information you will be able to do so directly through the courier using the tracking information provided.
We are unable to provide storage for any order made through the Next-Day service. Please contact us at firstname.lastname@example.org for further information on storage of orders.
Our lights are designed to work in the UK and Europe and are tested to European safety standards.
Alterations to the electrical parts of a light (such as shortening the flex) supersede the electrical testing that we have carried out. This is common practice in the lighting industry and it’s why we recommend that you use a qualified electrician to install our products.
Our designs are the lifeblood of our business, and we will defend our intellectual property vigorously. The rights to the designs of our lights are owned by Tigermoth Lighting Ltd. The content, layout and overall appearance of this site and any other publications are copyright of Tigermoth Lighting Ltd. The Tigermoth Lighting moth logo is our trademark.
In the unlikely event that there is a dispute that cannot be settled by direct negotiation, it may be referred to mediation if agreed by both parties. In that event, the mediation will be conducted in accordance with the Centre for Effective Dispute Resolution mediation rules current at the date of the dispute. Any dispute will be finally determined by the English courts.
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