Delivery & Returns
Our Next-Day service is currently only available for shipping within the UK, Jersey, Guernsey, IOM and Northern Ireland.
If you place an order before 3pm using our Next-Day service, we will dispatch the order next day. The timeline for delivery is usually 1-3 business days.
We will carefully pick, pack and ship your lighting through a trusted and fully traceable courier service. Once a parcel leaves our doors, we hand full responsibility to the courier to make sure your order arrives safely and in good order.
Your delivery costs will be calculated at the checkout stage based on a volumetric scale. All orders will be despatched on the next working day to the address provided at checkout. Please ensure someone is available to take delivery.
Your tracking information will be sent to the email address provided when placing your order, if you wish to amend your shipping information you will be able to do so directly through the courier using the tracking information provided.
Cancellation and Returns
If you change your mind before we have despatched your order, you can call us or e-mail us to cancel your order and receive a full refund.
If you change your mind once you have received your light, you can return it to us for a refund or exchange within 14 calendar days. All you will need to pay is the outward carriage cost. To arrange a return, e-mail us at email@example.com quoting your order number, the reason for return, and whether you would like an exchange or refund. We will contact you to organise a courier pick-up.
You must return your light to us undamaged, unassembled, in its original packaging and in saleable condition to qualify for this offer.
If you adapt your light in any way (for example, if your electrician shortens the length of your flex), we cannot offer a return if you change your mind.
Returns for Damaged Goods
Please check your packages within 48 hours of receipt, prior to installation, and notify us immediately if there is any damage. E-mail us at firstname.lastname@example.org quoting your order number and explaining the problem. We will replace any broken lights or broken parts for free. If you do not notify us of any damage within 48 hours, you are deemed to have accepted the goods. Please take this into account when selecting a delivery date.
If your light is damaged after you receive it, it is your responsibility. We recommend that you keep it in its packaging in a safe place until it is due to be installed. If an accident does happen, for example you drop a crystal and break it, we will send you a replacement but we will have to charge you a nominal amount to cover our costs.